The app offers many of the same features as the desktop app, including team messaging and access to your organization’s directory. Intermedia Unite offers free mobile apps for iOS and Android devices. Intermedia Unite is HIPAA and PCI-compliant and the service is certified to the SOC-2 security standard. In addition, all Intermedia Unite apps require 2-factor authentication by default. Communications are routed through secured data centers that are distributed around the US and monitored for physical and digital intrusion. Intermedia Unite uses Transport Layer Security (TLS) to encrypt all audio and video communications end to end. However, Intermedia Unite does enable you to easily export data to Excel for further analysis. The visualization options aren’t as flexible as those we’ve seen in other VoIP platforms and you cannot monitor ongoing call activity in real-time. Call AnalyticsĪ call analytics suite enables managers to easily track the volume of calls by employee, ring group, time, or other factors. Channels can be public or invitation-only, and your entire message history is searchable. You can share files or quickly initiate an audio or video call. Intermedia Unite supports 1-to-1 and channel-based messaging within your organization. This feature is easy to use thanks to the desktop app’s simple calendar system for adjusting business hours and employee schedules. Intermedia Unite includes an auto-attendant that can customize greetings and route calls based on the time of an incoming call. Voicemails can be automatically transcribed and sent to your email. Voicemail TranscriptionĪll Intermedia Unite users receive a personal voicemail with up to 10GB of storage space. Intermedia Unite also offers a virtual whiteboard and screen sharing for collaboration. You can record and transcribe audio and video conferences. The number of participants that can be on video at any time is limited to 30. Intermedia Unite includes audio conferencing for up to 200 participants and video conferencing for up to 100 (Pro) or 200 (Enterprise) participants. You can have up to 5 concurrent endpoints, meaning that a single phone number can ring for up to 5 different users. Intermedia Unite Available Features Unlimited Calling and SMSīoth Intermedia Unite plans offer unlimited calling and SMS messaging in the US and Canada. You will also need an Enterprise subscription to integrate Intermedia Unite with Salesforce and Microsoft Dynamics, although other CRM platforms are supported with a Pro subscription. The most significant difference between these plans is that the Enterprise plan includes a Microsoft Exchange mailbox. ![]() The Pro and Enterprise plans each provide unlimited calling and SMS in the US and Canada, video conferencing, unlimited call and video recording, and voicemail transcription. You can also bring your own hardware to Intermedia Unite at no cost. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.Both plans include your choice of a desk phone, webcam, headset, or speakerphone for each user. International and roaming data charges from your mobile carrier may apply.Ĥ. Call quality may be affected when using Wi-Fi or Cellular Data.ģ. For more information on these policies, please see Ģ. ![]() It is important that you understand the 911 policies before using this product. IMPORTANT: Unite Mobile App requires an Intermedia Unite account.ġ. Securely access and share files (requires Intermedia SecuriSync mobile app) Host and Attend meetings (requires Intermedia AnyMeeting mobile app) O FindMe/FollowMe Automatically reroutes the call if the user is out of the office and the call is not picked up using the mobile app O Call Flip quickly flip between mobile and desk phone during active calls O Call recording (when enabled by your administrator) ![]() The ability to manage multiple calls at once Your desktop chat is synchronized in real-time with your mobile device so you can stay connected and continue conversations no matter where you are.Īll your important collaboration tools right on your mobile device, including:Īn integrated, searchable corporate contact list Place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application anytime, anywhere.Įxtend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device seamlessly, without interruption. The Unite mobile application transforms your mobile phone into an essential collaboration tool, making teamwork on-the-go easier than ever. Get the Power of Intermedia Unite in the palm of your hand Download the Unite Mobile App for use with Intermedia Unite.
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